FAQ
 
Payment
 
Q: What are the accepted payment methods?
A: There are several methods that you can use to make your purchase on www.secss.com.my The fastest and easiest method is through the use of a credit card (MasterCard and Visa accepted through Paypal account). Credit card payments will speed up the processing and delivery times for your items. Malaysia customers can also choose to deposit/transfer funds directly to our Maybank account or send us a cheque by post
 
Q: Can I transfer funds online from my Maybank2u account to your Maybank current account?
A: Yes, you can do so.
 
Q: How do I deposit/transfer funds to your Maybank account?
A: To deposit/transfer funds into our Maybank account, you will either have to make a deposit over the counter at any Maybank branch, use a Maybank cash/cheque deposit machine, transfer funds from your Maybank account via any Maybank ATM or request a GIRO transfer from your account with another bank.
 
Q: Why is my credit card payment declined?
A: We do not have access to information regarding your credit card status. Please check with your credit card issuer to determine why your credit card payment is declined.
 
Q: I am having trouble paying by credit card. Why do I receive an error message when I click to proceed with payment during checkout?
A: This problem may be due to the unique security settings on your computer or the network connection. Unfortunately, we do not have a universal solution to this problem. Please try using another computer instead or contact us for assistance in placing your order.
 
Q: Why after I made the payment for my order but there is no response from you site?
A: Every day we accept quite a number order and we might not know which funds are for which order number. Our representative will call you within 24 hours to confirm your order. Otherwise we always advice our customer to email us their payment detail together with the order number once they make the payment in order for us to proceed with the delivery.
 
 
Exchange
 
Q: What is your Exchange Policy?
A: We will exchange the item you purchased if you are not satisfied with your order. You may choose to exchange for a different item of the same or lesser value. We will only exchange each order once. The returned item must be in new condition, unused, original factory conditions, with all tags attached and in its original packaging. This exchange policy only applies to some of our items.
 
Q: How do I exchange my purchase?
A: If you would like to request for an exchange, kindly contact us immediately at secss.sb@gmail.com giving us your contact details and relevant Sales Order Number for exchange authorization and further instructions. We will send you a new item upon return of the original item your purchased. Requests for exchanges must be made within 7 days from the receipt of delivery and the returned item must be in new condition, unused, original factory conditions, with all tags attached and in its original packaging.
 
Q: How do I return my purchase to you if I want an exchange?
A: Please send the original item purchased by courier service or registered post to our Operations address.
 
Q: Does your Exchange Policy apply to every item?
A: Yes to most of the items, except for some selected items.
 
 
Refund
 
Q: What is your Refund Policy?
A: We accept requests for refunds if you are not satisfied with your order. There will however be a 35% handling & processing fee imposed on refunds. Refunds are only valid for a period of 7 days from the receipt of delivery. The returned item must be in new condition, unused, original factory conditions, with all tags attached and in its original packaging.
 
Q: How do I get a refund?
A: If you would like to request a refund, kindly contact us immediately at secss.sb@gmail.com giving us your contact details and relevant Sales Order Number for verification and further instructions. We will refund your order upon satisfactory return of the item you purchased. Requests for refunds must be made within 7 days from the receipt of delivery and the returned item must in new condition, unused, original factory conditions, with all tags attached and in its original packaging.
 
Q: How is the refund sum calculated?
A: Refunds are calculated based on the gross order value excluding charges for delivery. The refund sum is 65% of this amount.
 
Q: How are your refunds paid?
A: If you paid by credit card, we will make the refund through your credit card. However, if refunds are not accepted by your credit card issuer or if you paid by other means, we will send you a cheque made out to the name appearing in the Billing Information. Refunds are denominated in Ringgit Malaysia.
 
Q: Does your Refund Policy apply to every item?
A: Yes to most of the items, except for some selected items.
 
Q: How do I return my purchase to you if I want a refund?
A: Please send the original item purchased by courier service or registered post to our Operations address.
 
 
Shopping
 
Q: Where can I find update products information?
A: You follow us at our facebook page to know our time to time activities and promotions.
 
Q: Can I place an order by phone or email?
A: If you encounter problems placing your order online, we would be glad to take your order by phone or email.
 
Q: Do you send notifications regarding my order by post?
A: No. All notification and communication regarding your order are sent by email only.
 
Q: How can I check the status of my order?
A: Click on the My Orders link at the top menu then select the appropriate order you wish to check.
 
Q: How do I cancel my order?
A: If you would like to cancel your order, kindly contact us immediately at secss.sb@gmail.com giving us your contact details and relevant Sales Order Number. There will be a 35% cancellation fee imposed on cancellation requests for orders that have been paid and are being processed. Orders cannot be cancelled once sent for delivery.
 
Q: Do you return excess payment for purchases?
A: Yes.
 
Q: Do you have ready stock for all your items?
A: All our items are in-stock unless you are notified by our system otherwise. Our shopping cart system will not accept orders for out-of-stock items.
 
 
Delivery
 
Q: Where is your delivery zone?
A: For now our delivery zone will be within Selangor and Wilayah Persekutuan.
 
Q: Do you deliver outside Selangor or Wilayah Persekutuan?
A: Yes. We accept orders and deliver outside Selangor and Wilayah Persekutuan.
 
Q: What are your delivery or shipping rates?
A: The following rates apply for delivery within Selangor and Wilayah Persekutuan:
IP Camera - RM50
Combat Pepper Spray - RM50
DIY Boltless Rack - RM100
For customer outside of Klang Valley, kindly arrange for your own delivery method, and coordinate with our representive accordingly.
 
Q: Can you deliver my order to a third party?
A: Yes. We do facilitate delivery directly to your loved ones or to a different address. Please provide the appropriate shipping information at checkout.
 
Q: How long does it take to deliver my order?
A: Local delivery usually takes 4-7 working days once your payment has been received and your order confirmed. For order outside Selangor and Wilayah Persekutuan orders, please allow an additional 2-3 working days
 
Q: If I request delivery of my order to a loved one, how will she know who it is from?
A: All information is not disclosed. If you request to disclosed certain informations, we will do so.
 
 
General
 
Q: How long does it take for you to reply email enquiries?
A: Emails are normally replied within a couple of hours or latest within 24 hours. We try our best to respond immediately.
 
Q: Nothing happens when I click on the left menu options and other links. Why am I unable to browse your site?
A: Sometimes, the unique security settings on your computer prevents you from accessing our site freely. Unfortunately, we do not have a universal solution to this problem. We suggest you try accessing our site using another computer instead.
 
 
Warranty
 
Q: How long is your warrant period?
A: All products come with standard 1 year manufacture default warranty. Some of our products provide up to 5 years warranty.
 
Q: What is your warranty policy?
A: Our warranty policy is provided by the brand and manufacturer which already included in the packaging box.
 
 
Payment Method
 
Credit Card-Paypal
We accept both, Visa and Mastercard.
Online credit card payment is recommended for faster processing and delivery.
 
Maybank2u
(comes with order form. to email transfer statement together with order form to secss.sb@gmail.com)
 
Bank Transfer
(comes with order form. to email transfer statement together with order form to secss.sb@gmail.com)
 
You can transfer the payment to our Maybank account directly (e.g. Online Banking, ATM, Direct Deposit).
Bank: CIMB
Account Name: Emir Bina Sdn Bhd
Account No: 1261 0001 9991 04
Please email us the transaction details together with your sales order number for our acknowledgement secss.sb@gmail.com.
Once your payment has been confirmed, we will process your order accordingly.